Shopping & products
Are the prices and stock shown online current?
Product price and availability are refreshed from our store catalogue. A final availability and total check is made during checkout.
What does “Most ordered” mean?
It highlights products that are ordered frequently in the store. It is not a paid placement.
Can I reorder a previous basket?
Yes. Sign in to My Samaann, open My orders and choose Reorder. Current prices and stock apply to the new basket.
Delivery
How much is delivery in Prague?
Standard Prague delivery is 99 Kč. Delivery is free when the qualifying basket reaches 499 Kč.
How much is delivery outside Prague?
For available addresses elsewhere in the Czech Republic, standard delivery is 99 Kč and becomes free from a qualifying basket of 1,499 Kč.
Do you currently deliver outside Czechia?
The new checkout currently accepts the Czech Republic only. We will publish additional countries and prices before enabling cross-border checkout.
Rewards & discounts
How do automatic basket savings work?
A qualifying product subtotal from 1,499 Kč unlocks 100 Kč off. From 2,999 Kč the 200 Kč saving replaces the 100 Kč saving. Eligible savings are applied automatically before the order is placed.
What happens at 999 Kč?
An eligible basket unlocks Samaann’s Secret Gift and the Shagun reward experience at checkout. The exact Shagun offer shown by the checkout is applied to that order when successfully revealed.
Can I use another coupon too?
Manual coupon rules depend on that coupon’s conditions. Some coupons may not combine with other offers. The checkout always shows the final saving before you submit the order.
Payment & orders
How can I pay?
Available payment methods are shown at checkout. The current store supports secure card payment and cash on delivery where offered.
Where can I track my order?
Use My Samaann → My orders or the tracking link in your order email.
Returns & problems
Can I change my mind after ordering online?
EU distance-selling rules generally provide a 14-day withdrawal period for eligible goods. Exceptions include goods liable to deteriorate or expire rapidly and certain sealed hygiene goods once unsealed. See Returns & refunds for details.
What if an item is damaged, missing or wrong?
Contact support with your order number as soon as possible. We will assess the issue and arrange an appropriate remedy where required.
How do I submit an online withdrawal?
Use the “Withdraw from contract” link in the footer. The form works for guest orders too and sends an acknowledgement by email.