Something wrong with your order?
Start with our support team. Send your order number and a short description of the problem. Photos are especially helpful for damaged, incorrect or missing items.
Damaged, wrong, missing or defective goods
These cases are handled separately from a simple change of mind. Contact us as soon as possible and we will assess the issue and provide the remedy required under applicable consumer law.
Change of mind and grocery exceptions
For eligible distance purchases, consumers generally have a 14-day withdrawal right. Important exceptions can apply, including goods liable to deteriorate or expire rapidly and certain sealed hygiene-protected goods after opening. A personalised/customised gift may also fall within a statutory exception. These exceptions do not remove rights relating to defective, damaged or incorrectly supplied goods.
For an eligible order you can submit the request online below. Our support team will confirm the next steps by email.